TY  - DATA
AU  - Sherman,H.David
AU  - Zhu,Joe
ED  - SpringerLink (Online service)
TI  - Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA) 
SN  - 9780387332314
AV  - HD9980.5  S47 2006
PY  - 2006///
CY  - Boston, MA
PB  - Springer Science+Business Media, LLC
KW  - Economics
KW  - Industrial engineering
KW  - Engineering economy
KW  - Econometrics
KW  - Economics/Management Science
KW  - Operations Research/Decision Theory
KW  - Management
KW  - Engineering Economics, Organization, Logistics, Marketing
KW  - Industrial and Production Engineering
KW  - Business/Management Science, general
UR  - http://dx.doi.org/10.1007/0-387-33231-6
ER  -