Service Chain Management Technology Innovation for the Service Business / [electronic resource] :
by Raphael Dorne ; edited by Christos Voudouris, David Lesaint, Gilbert Owusu.
- Berlin, Heidelberg : Springer-Verlag, 2008.
- v.: digital
9783540755043
Economics Information systems Information Systems Business planning Management information systems Economics/Management Science Business Information Systems Organization/Planning Information Systems Applications (incl.Internet) Management of Computing and Information Systems Management Computer Appl. in Administrative Data Processing