Sherman, H. David. <br/><br/>
Service Productivity Management  Improving Service Performance using Data Envelopment Analysis (DEA) /  [electronic resource] : 
by H. David Sherman, Joe Zhu. 
 - Boston, MA :  Springer Science+Business Media, LLC,  2006. 
 -  v.: digital 
<br/><br/><label>ISBN: </label>9780387332314 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Economics<br/>Industrial engineering<br/>Engineering economy<br/>Econometrics<br/>Economics/Management Science<br/>Operations Research/Decision Theory<br/>Management<br/>Econometrics<br/>Engineering Economics, Organization, Logistics, Marketing<br/>Industrial and Production Engineering<br/>Business/Management Science, general
<br/><br/><label>LC Class. No.: </label>HD9980.5   / S47 2006