@book{20738, author = {Hofstede, Arthur. and Benatallah, Boualem. and SpringerLink (Online service)}, title = {Business Process Management Workshops}, publisher = {Springer-Verlag Berlin Heidelberg,}, year = {2008.}, address = {Berlin, Heidelberg :}, url = {http://dx.doi.org/10.1007/978-3-540-78238-4} }