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1.
Service Productivity Management [electronic resource] : Improving Service Performance using Data Envelopment Analysis (DEA) / by H. David Sherman, Joe Zhu.

by Sherman, H. David | Zhu, Joe | SpringerLink (Online service).

Source: Springer eBooksMaterial type: Computer file Computer file; Format: electronic available online remote Publisher: Boston, MA : Springer Science+Business Media, LLC, 2006Online access: Click here to access online Availability: Items available for loan: Biblioteca DigitalCall number: HD9980.5 S47 2006 (1).

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2.
Modeling Data Irregularities and Structural Complexities in Data Envelopment Analysis [electronic resource] / edited by Joe Zhu, Wade D. Cook.

by Zhu, Joe | Cook, Wade D | SpringerLink (Online service).

Source: Springer eBooksMaterial type: Computer file Computer file; Format: electronic Publisher: Boston, MA : Springer Science+Business Media, LLC, 2007Online access: Click here to access online Availability: Items available for loan: Biblioteca DigitalCall number: QA276.4 Z48 2007 (1).

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3.
Modeling Performance Measurement [electronic resource] : Applications and Implementation Issues in DEA / by Wade D. Cook, Joe Zhu.

by Cook, Wade D | Zhu, Joe | SpringerLink (Online service).

Source: Springer eBooksMaterial type: Computer file Computer file; Format: electronic available online remote Publisher: Boston, MA : Springer Science+Business Media, Inc., 2005Online access: Click here to access online Availability: Items available for loan: Biblioteca DigitalCall number: HA31.38 .C657 2005 (1).

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