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1.
Service Productivity Management [electronic resource] : Improving Service Performance using Data Envelopment Analysis (DEA) / by H. David Sherman, Joe Zhu. by
Material type: Computer file Computer file; Format: electronic available online remote
Publication details: Boston, MA : Springer Science+Business Media, LLC, 2006
In: Springer eBooks
Online resources:
Availability: Items available for loan: Biblioteca Digital (1)Call number: HD9980.5 S47 2006.

2.
Modeling Performance Measurement [electronic resource] : Applications and Implementation Issues in DEA / by Wade D. Cook, Joe Zhu. by
Material type: Computer file Computer file; Format: electronic available online remote
Publication details: Boston, MA : Springer Science+Business Media, Inc., 2005
In: Springer eBooks
Online resources:
Availability: Items available for loan: Biblioteca Digital (1)Call number: HA31.38 .C657 2005 .

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