Cómo medir la satisfacción del cliente : desarrollo y utilización de cuestionarios / Bob E. Hayes ; traducción Adelaida Santapau.

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TextPublication details: Barcelona, España : Ediciones Gestión 2000, 1995Edition: 1a edDescription: 191 p. : il. , 23 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Libro	Biblioteca de la Facultad de Contaduría y Ciencias Administrativas General	HF5415.5 H39 1995 (Browse shelf(Opens below))	C:2	Available	BCCA000003387
Libro	Biblioteca de la Facultad de Contaduría y Ciencias Administrativas General	HF5415.5 H39 1995 (Browse shelf(Opens below))	C:1	Consulta	BCCA000003386

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