The value profit chain : Treat employees like customers and customers like employees/ James L. Heskett, w. Earl Sasser, Leonard A. Schlesinger

By: Contributor(s): Material type: TextTextPublication details: New York : The Free Press, c2003Edition: 1a edDescription: xxii, 377 p. ; 23 cmISBN:
  • 9780743225694
Subject(s): LOC classification:
  • HF5415.5 H47 2003
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Holdings
Item type Current library Call number Copy number Status Barcode
Libro Libro Biblioteca del Instituto de Investigaciones Económicas y Empresariales General HF5415.5 H47 c2003 (Browse shelf(Opens below)) C:1 Available IIE000004983

Bibliografía : p. 345-360 e indice

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