La satisfacción total del cliente : la estrategia de 25 compañías europeas líderes en calidad de servicio / Jacques Horovitz, Michele Jurgens Panak ; prólogo José Ramón Zaratiegui ; revisión técnica Michel Angstadt.

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TextSeries: Serie McGraw-Hill de ManagementPublication details: Madrid, Epaña : McGraw-Hill Interamericana, 1993Edition: 1a edDescription: xxi, 342 p. : il. , 23 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Libro	Biblioteca de la Facultad de Contaduría y Ciencias Administrativas General	HF5415.5 H67 1993 (Browse shelf(Opens below))	C:1	Consulta	BCCA000003389

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