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Servicio al cliente : el arma secreta de la empresa que alcanza la excelencia / John Tschohl ; traducción Claudio L. Soriano Soriano.

By: Contributor(s): Material type: TextTextPublication details: México : Pax México, 2001Edition: 3a edDescription: xi, 351 p. : il., 23 cmISBN:
  • 9688605756
Other title:
  • Servicio al cliente : el arma secreta de la empresa que alcanza la excelencia : técnicas, estrategias y una verdadera cultura para generar beneficios [Other title]
Uniform titles:
  • Achieving excellence through customer service Español
Subject(s): LOC classification:
  • HF5415.5 T73 2001
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Holdings
Item type Current library Call number Copy number Status Barcode
Libro Libro Biblioteca de la Facultad de Contaduría y Ciencias Administrativas General HF5415.5 T73 2001 (Browse shelf(Opens below)) 2 Available BCCA000003398
Libro Libro Biblioteca de la Facultad de Contaduría y Ciencias Administrativas General HF5415.5 T73 2001 (Browse shelf(Opens below)) 1 Consulta BCCA000003397

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