Long, John O. <br/><br/>
Itil® Version 3 at a Glance  Information Quick Reference /  [electronic resource] : 
by John O. Long. 
 - Boston, MA :  Springer-Verlag US,  2008. 
 -  v.: digital 
<br/><br/><label>ISBN: </label>9780387773933 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer science<br/>Information Systems<br/>Computer Science<br/>Models and Principles<br/>Management of Computing and Information Systems
<br/><br/><label>LC Class. No.: </label>HD30.2  / L66 2008