TY  - DATA
AU  - Long,John O.
ED  - SpringerLink (Online service)
TI  - Itil® Version 3 at a Glance: Information Quick Reference 
SN  - 9780387773933
AV  - HD30.2 L66 2008
PY  - 2008///
CY  - Boston, MA
PB  - Springer-Verlag US
KW  - Computer science
KW  - Information Systems
KW  - Computer Science
KW  - Models and Principles
KW  - Management of Computing and Information Systems
UR  - http://dx.doi.org/10.1007/978-0-387-77393-3
ER  -