The value profit chain : (Record no. 4783)

MARC details
000 -LEADER
fixed length control field 00873nam a22002537a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20150124120710.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 101209t xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780743225694
050 04 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number H47 2003
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Heskett, James L.
245 14 - TITLE STATEMENT
Title The value profit chain :
Remainder of title Treat employees like customers and customers like employees/
Statement of responsibility, etc James L. Heskett, w. Earl Sasser, Leonard A. Schlesinger
250 ## - EDITION STATEMENT
Edition statement 1a ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc The Free Press,
Date of publication, distribution, etc c2003
300 ## - PHYSICAL DESCRIPTION
Extent xxii, 377 p. ;
Dimensions 23 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Bibliografía : p. 345-360 e indice
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Servicio al cliente
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Cliente
General subdivision Satisfacción
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Organización
General subdivision Eficacia
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Comunicación
General subdivision Comercialización
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Empleados
General subdivision Lealtad
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Sasser, W. Earl, coaut.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Schlesinger, Leonard A., coaut.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Clasificación Decimal Dewey
Koha item type Libro
Holdings
Estado de pérdida Fuente de clasificación Estado del daño No para préstamo Ubicación permanente Ubicación actual Apartado o colección Fecha de adquisición Clasificación Código de Barras Date last seen Número de copia Tipo de recurso
  Biblioteca del Cogreso de los Estados Unidos     Biblioteca del Instituto de Investigaciones Económicas y Empresariales Biblioteca del Instituto de Investigaciones Económicas y Empresariales General 09/12/2010 HF5415.5 H47 c2003 IIE000004983 16/01/2015 C:1 Libro