Service Chain Management Technology Innovation for the Service Business - Dorne, Raphael; Voudouris, Christos; Lesaint, David; Owusu, Gilbert; SpringerLink (Online service) (Berlin, Heidelberg : Springer-Verlag, 2008)
Keywords: Economics; Information systems; Information Systems; Business planning; Management information systems; Economics/Management Science; Business Information Systems; Organization/Planning; Information Systems Applications (incl.Internet); Management of Computing and Information Systems; Management; Computer Appl. in Administrative Data Processing