| 000 | 00873nam a22002537a 4500 | ||
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| 005 | 20150124120710.0 | ||
| 008 | 101209t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780743225694 | ||
| 050 | 0 | 4 |
_aHF5415.5 _bH47 2003 |
| 100 | 1 | _aHeskett, James L. | |
| 245 | 1 | 4 |
_aThe value profit chain : _bTreat employees like customers and customers like employees/ _cJames L. Heskett, w. Earl Sasser, Leonard A. Schlesinger |
| 250 | _a1a ed. | ||
| 260 |
_aNew York : _bThe Free Press, _cc2003 |
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| 300 |
_axxii, 377 p. ; _c23 cm. |
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| 504 | _aBibliografía : p. 345-360 e indice | ||
| 650 | 4 | _aServicio al cliente | |
| 650 | 4 |
_aCliente _xSatisfacción |
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| 650 | 4 |
_aOrganización _xEficacia |
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| 650 | 4 |
_aComunicación _xComercialización |
|
| 650 | 4 |
_aEmpleados _xLealtad |
|
| 700 | 1 | _aSasser, W. Earl, coaut. | |
| 700 | 1 | _aSchlesinger, Leonard A., coaut. | |
| 942 |
_2ddc _cLIB |
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| 999 |
_c4783 _d4783 |
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