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Cambios creativos en servicios / James L. Heskett, W. Earl Sasser, Christopher W. L. Hart.

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Material type: Text

TextPublication details: Madrid, España : Diaz de Santos, c1993 Description: xvii, 367 p. ; 22 cmISBN:

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Holdings
Item type	Current library	Call number	Vol info	Copy number	Status	Date due	Barcode
Libro	Biblioteca de la Facultad de Psicología General	HF5415.5 H43 1993 (Browse shelf(Opens below))	BFP000004782	1	Available		BFP000004782
Libro	Biblioteca de la Facultad de Psicología General	HF5415.5 H43 1993 (Browse shelf(Opens below))	BFP000004783	2	Available		BFP000004783

Traducción de : Service breakthroughs. Changing the rules of the

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