Addy, Rob. <br/><br/>
Effective IT Service Management  To ITIL and Beyond! /  [electronic resource] : 
by Rob Addy. 
 - Berlin, Heidelberg :  Springer-Verlag Berlin Heidelberg,  2007. 
 -  v.: digital 
<br/><br/><label>ISBN: </label>9783540731986 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer science<br/>Software engineering<br/>Information Systems<br/>Technology<br/>Management information systems<br/>Computer Science<br/>Management of Computing and Information Systems<br/>Technology Management<br/>Software Engineering<br/>Business Information Systems
<br/><br/><label>LC Class. No.: </label>T58.64  / A32 2007