Kaplan, Robert S. The strategy-focused organization : how balanced scorecard companies thrive in the new business environment / Robert S. Kaplan, David P. Norton. - Boston, Massachusetts : Harvard Business School, 2001 - x, 400 p. : il., 24 cm. Incluye índice ISBN: 1578512506 Subjects--Topical Terms: Planeación estrategica LC Class. No.: HD30.28 / K37 2001