Ingeniería de servicios: para crear clientes satisfechos y lograr ventajas competitivas sustaciales y sostenibles./ Luis Ruben Picazo Manríquez, Coaut. Fabian Martínez Villegas.

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Material type: Text

TextPublication details: México: McGraw Hill ; 1991Edition: 1a edDescription: 254 p. : ilISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Libro	Biblioteca de la Facultad de Ingeniería en Tecnología de la Madera General	HB238 P53 1991 (Browse shelf(Opens below))	1	Consulta		BTM000000085

Bibliografía 247-254 p.

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