Cambios creativos en servicios / James L. Heskett, W. Earl Sasser, Christopher W. L. Hart.

By: Contributor(s): Material type: TextTextPublication details: Madrid, España : Diaz de Santos, c1993 Description: xvii, 367 p. ; 22 cmISBN:
  • 8479780797
Subject(s): LOC classification:
  • HF5415.5  H43 1993
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Holdings
Item type Current library Call number Vol info Copy number Status Date due Barcode
Libro Libro Biblioteca de la Facultad de Psicología General HF5415.5 H43 1993 (Browse shelf(Opens below)) BFP000004782 1 Available BFP000004782
Libro Libro Biblioteca de la Facultad de Psicología General HF5415.5 H43 1993 (Browse shelf(Opens below)) BFP000004783 2 Available BFP000004783
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HF5415.32 S65 2008 Comportamiento del consumidor : HF5415.32 S65 2008 Comportamiento del consumidor : HF5415.5 A94 1992 Vencer y convencer HF5415.5 H43 1993 Cambios creativos en servicios HF5415.5 H43 1993 Cambios creativos en servicios HF5415.5 K63 1994 Como despertar y reanimar a su empresa HF5415.5 M85 r2008 Cultura de calidad de servicio

Traducción de : Service breakthroughs. Changing the rules of the

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