Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.

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TextPublication details: Boston, Ma. : McGraw-Hill Companies, 2000Edition: 2a edDescription: xxvii, 620 p. : il. , 26 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Libro	Biblioteca de la Facultad de Contaduría y Ciencias Administrativas General	HD9980.5 Z45 2000 (Browse shelf(Opens below))	C:1	Consulta		BCCA000010312

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