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	1.	The value profit chain : Treat employees like customers and customers like employees/ James L. Heskett, w. Earl Sasser, Leonard A. Schlesinger by Heskett, James L Sasser, W. Earl, coaut Schlesinger, Leonard A., coaut Edition: 1a ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : The Free Press, c2003 Availability: Items available for loan: Biblioteca del Instituto de Investigaciones Económicas y Empresariales (1)Call number: HF5415.5 H47 c2003. Place hold Add to cart (remove)
	2.	Cambios creativos en servicios / James L. Heskett, W. Earl Sasser, Christopher W. L. Hart. by Heskett, James L Sasser, W. Earl, coaut Hart, Christopher W. L [coaut. ] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Madrid, España : Diaz de Santos, c1993 Availability: Items available for loan: Biblioteca de la Facultad de Psicología (2)Call number: HF5415.5 H43 1993 , ... Place hold Add to cart (remove)

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