Administración de operaciones con enfoque en el cliente : cómo alinear los procesos de negocio y las herramientas de calidad para alcanzar la efectividad operativa / Christopher K. Ahoy ; traducción Erika Jasso Hernan D'Borneville.

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TextPublication details: México : McGraw-Hill Interamericana Editores, 2010Edition: 1a edDescription: xiv, 272 p. : il. , 23 cmISBN:

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Customer driven operations management : aligning quality tools and business processes for customer excellence. Español

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Libro	Biblioteca de la Facultad de Contaduría y Ciencias Administrativas General	HD37.S66 A59 2010 (Browse shelf(Opens below))	C:1	Consulta		BCCA000010963

Incluye apéndices, bibliografía : 257-261 p., e índice

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